It is an evident that in recent years, the relationship between governments and their citizens continues to going downhill. Governments, occasionally, are unable to listen to citizens needs or respond adequately to their demands, owing to the sheer intensity and complex nature of initiating such processes. Amidst these disparities, an emerging suite of tools and solutions surface, catalyzing the growing efforts at different government levels to respond quickly and accurately to citizen demands or inquiries about policies, practices, and procedures. Leveraging the latest technological trends such as data analytics, machine learning, and automation, these solutions mainly serve as a platform for case management, citizen engagement, and problem reporting to improve operations, promote open data, and enable better integration with the government agencies.
Consequently, an upsurge of mobile communications and social media platforms have paved the way for people to be always online and connect with their government at any time from anywhere, and also to expect quick responses to their queries. There are multitudes of top citizen relationship companies in the market who can help governments meet these demands in a scalable way through technology-driven, transparent, and collaborative platforms for citizen engagement at conversation-pace. Government agencies can adopt turnkey solutions from these top companies to collect and analyze contextual data from their always-on citizens so that leaders can prioritize their policies to be more accurate and aligned with what the people need or care about the most.
In light of the significant technology transitions in today’s digital world, Government CIO Outlook has compiled a list of top 10 citizen relationship solution providers to assist leaders and government institutions harness the power of technology to boost citizen engagement, while increasing operational efficiency by managing essential tasks—from strategic planning to permit tracking and zoning management.
Our expert panel has curated this top 10 list after carefully evaluating 100s of technology vendors in the market and considering their ability to provide customer-centric solutions with a significant focus on user experience. All the companies featured hold extensive experience and expertise in the realm of citizen relationship management.
We are glad to feature the Arlington-based Bitco Software that provides solutions to empower government agencies to foster better engagement with citizens by automating the complex processes associated with tracking and managing of permits in various agencies. Another featured company, enCodePlus, offers an internet-based document presentation and content management system (CMS) that allows city and county staff to draft, edit, review, archive, and publish zoning and land development regulations, municipal codes or county codes digitally in limited time-frames.
With hi-tech technological acumen and numerous success stories up their sleeves, these companies have consistently proven their expertise in bolstering and maintaining a harmonious relationship between governments and their citizens. We hope this issue of the Government CIO Outlook helps you build a partnership that can usher in technologically driven and efficient citizen engagement for your agency.
We present to you Government CIO Outlook’s “Top 10 Citizen Relationship Solution Providers - 2019.”
