Today, government agencies are making use of technology to better anticipate and meet the needs of citizens while fostering an effective working relationship with them. The increased number of citizen touch points facilitated by technology is allowing the agencies to achieve this goal, while bringing in more transparency into the system.
For instance, a number of cities are sharing open data smart platforms for citizens to keep them informed and engaged. Citizen relationship management tools can play a significant role in managing all of an organization’s activities, relationships and contacts concerning a major issue, such as transportation. It can further bring in efficiency into the system by automating manual tasks. As governments follow new practices and trends to enable richer citizen relationship, they require solutions that can cater to their unique demands.
In this scenario, to help the CIOs find the right solution provider, a distinguished panel comprising of CEOs CIOs, analysts, and the Government CIO Outlook’s editorial board has selected top players from over 300 solution and service providers. In our selection, we have looked at the vendors’ capabilities to fulfill the growing need for cost-effective and flexible solutions that add value to the government’s citizen relationship management landscape.
We present to you Government CIO Outlook’s “Top 10 Citizen Relationship Management Solution Providers 2016.”