Integration of information technology at this point is not just an afterthought, but a made-to-scale solution; governments are called upon to better serve its citizens to cater to the needs of this digital-age, adopting plans that diminish bureaucratic polity and become more flexible in changing its structure for the better. Furthermore, the line of action touches upon various aspects of governance—ranging from citizen engagement to informed decision making—breeding a new civic culture.
The interaction between the government and its citizens yield a treasure trove of data for analysis. Government organizations will then find relevant context, to transform that and translate it into actionable information. Thus, by providing the right information to the right person at the right time a framework is formed that can help citizens understand the various activities performed by the government, which in turn makes it more citizen-centric and helps it create opportunities for self-improvement.
A distinguished panel comprising CEOs, CIOs and analysts, along with the editorial board have reviewed and shortlisted top companies at the forefront of tackling the CRM challenges. In our selection, we looked at some companies’ cognizance to identify market requirements, develop strategic approach and provide support and customization through their offerings. In this edition of Government CIO Outlook, we present to you “Top 10 Citizen Relationship Management Solution Providers-2017.”