Govciooutlook

Top 10 Citizen Relationship Management Solution Providers 2017

Integration of information technology at this point is not just an afterthought, but a made-to-scale solution; governments are called upon to better serve its citizens to cater to the needs of this digital-age, adopting plans that diminish bureaucratic polity and become more flexible in changing its structure for the better. Furthermore, the line of action touches upon various aspects of governance—ranging from citizen engagement to informed decision making—breeding a new civic culture.

The interaction between the government and its citizens yield a treasure trove of data for analysis. Government organizations will then find relevant context, to transform that and translate it into actionable information. Thus, by providing the right information to the right person at the right time a framework is formed that can help citizens understand the various activities performed by the government, which in turn makes it more citizen-centric and helps it create opportunities for self-improvement.

A distinguished panel comprising CEOs, CIOs and analysts, along with the editorial board have reviewed and shortlisted top companies at the forefront of tackling the CRM challenges. In our selection, we looked at some companies’ cognizance to identify market requirements, develop strategic approach and provide support and customization through their offerings. In this edition of Government CIO Outlook, we present to you “Top 10 Citizen Relationship Management Solution Providers-2017.”

Company Logo Company Name Company Description
CitizenGlobal Provider of cloud-based, digital evidence management platform enables organizations to efficiently collect, store, manage and share enormous volumes of digital information from any source
Civic Innovation Project A national thought leadership and virtual learning platform focused on emerging government innovation
Comcate Offers critical communications and enterprise safety applications that enable customers to automate and accelerate the process of keeping people safe and businesses running during critical events
Everbridge Provider of critical event management and community engagement solutions to keep people safe and businesses running.
icitizen Provider of an online polling and civic engagement tool that facilitates open communication and collaboration between citizens and their elected leaders to shape new policies
iConstituent Offers Constituent Relationship Management, e-Newsletter, and digital media presence solutions to the government sector
Novo Solutions Provides highly flexible, web and mobile information management software
OnSolve Provider of SaaS-based mass notification system to government organizations and corporate clients
PALADIN Data Delivers hosted solutions that help government agencies streamline community development, project management, and employee development in the most efficient way possible
Socrata Democratizing access to the vast troves of data held by government institutions around the world, and making that data useful to people in their daily lives