Top 10 Citizen Relationship Solution Companies - 2019
Govciooutlook
Bitco Software: Permit Tracking Made Easy

Top 10 Citizen Relationship Solution Companies - 2019

It is an evident that in recent years, the relationship between governments and their citizens continues to going downhill. Governments, occasionally, are unable to listen to citizens needs or respond adequately to their demands, owing to the sheer intensity and complex nature of initiating such processes. Amidst these disparities, an emerging suite of tools and solutions surface, catalyzing the growing efforts at different government levels to respond quickly and accurately to citizen demands or inquiries about policies, practices, and procedures. Leveraging the latest technological trends such as data analytics, machine learning, and automation, these solutions mainly serve as a platform for case management, citizen engagement, and problem reporting to improve operations, promote open data, and enable better integration with the government agencies.

Consequently, an upsurge of mobile communications and social media platforms have paved the way for people to be always online and connect with their government at any time from anywhere, and also to expect quick responses to their queries. There are multitudes of top citizen relationship companies in the market who can help governments meet these demands in a scalable way through technology-driven, transparent, and collaborative platforms for citizen engagement at conversation-pace. Government agencies can adopt turnkey solutions from these top companies to collect and analyze contextual data from their always-on citizens so that leaders can prioritize their policies to be more accurate and aligned with what the people need or care about the most.

In light of the significant technology transitions in today’s digital world, Government CIO Outlook has compiled a list of top 10 citizen relationship solution providers to assist leaders and government institutions harness the power of technology to boost citizen engagement, while increasing operational efficiency by managing essential tasks—from strategic planning to permit tracking and zoning management.

Our expert panel has curated this top 10 list after carefully evaluating 100s of technology vendors in the market and considering their ability to provide customer-centric solutions with a significant focus on user experience. All the companies featured hold extensive experience and expertise in the realm of citizen relationship management.

We are glad to feature the Arlington-based Bitco Software that provides solutions to empower government agencies to foster better engagement with citizens by automating the complex processes associated with tracking and managing of permits in various agencies. Another featured company, enCodePlus, offers an internet-based document presentation and content management system (CMS) that allows city and county staff to draft, edit, review, archive, and publish zoning and land development regulations, municipal codes or county codes digitally in limited time-frames.

With hi-tech technological acumen and numerous success stories up their sleeves, these companies have consistently proven their expertise in bolstering and maintaining a harmonious relationship between governments and their citizens. We hope this issue of the Government CIO Outlook helps you build a partnership that can usher in technologically driven and efficient citizen engagement for your agency.

We present to you Government CIO Outlook’s “Top 10 Citizen Relationship Solution Providers - 2019.”

Top Citizen Relationship Solution Companies

The company offers PermitTrax, a permit tracking software for government. PermitTrax is a complete land management system with features including permit tracking, license tracking, code/case tracking, a robust reporting engine, GIS, and integration with electronic plan review. As a full-featured Web-based enterprise Land Management Suite packaged and sold as either a SaaS (Software as a Service) or On-Premise solution, PermitTrax is apt for automating the permitting processes in government

www.bitcosoftware.com

enCodePlus is a Citizen Relationship Solution Provider that transforms municipal code and zoning management by offering an Internet-based document presentation and content management system (CMS). Through its namesake software, the company enables planners to draft, edit, review, archive, and publish zoning and land development regulations, municipal codes or county codes without delay. The software also enables them to efficiently communicate accurate, up-to-date, cohesive information, offering a seamless, positive experience for the end-user. By providing total control over the software, enCodePlus also enables planners to draft their ordinances as well as manage and maintain the content with simple, intuitive tools

www.encodeplus.com

Accela

Accela

As an industry leader, Accela has been designing and delivering government software to enhance efficiency, increase citizen engagement, and enable the development of thriving communities. The company provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage more substantial city technologies. Their open and flexible technology helps agencies address specific needs today, and for the future

CitizenGlobal

CitizenGlobal

The cloud-based content management system of CitizenGlobal, empowers organizations to consolidate under a single, collaborative platform the collection, storage, management, analysis and distribution of multimedia data from virtually any source. In doing so, the CG solution enables organizations to work more efficiently, collaborate in the management of content and scale infrastructure on-demand, thus saving time and money. The company has created a team of the brightest, most innovative minds in technology supported by dynamic, highly experienced entrepreneurs drive platform to bridge the gap between online and broadcast media via unique innovations

Comcate

Comcate

As a leading provider of SaaS-based solutions, Comcate empowers government and local municipalities to effectively execute and manage crucial programs, dedicated to enabling local agencies to manage their assets better and serve local citizens through program-based solutions. The company aims to help public agencies achieve their goals and continuously improve service to their customers (citizens, businesses, elected officials, and staff) through the creation and management of programs by combining their in-depth, extensive knowledge of local government operations and workflows with technology solutions. They offer complete implementation, training, integration, and support services to their clients

Hootsuite

Hootsuite

Headquartered in Vancouver, Hootsuite is one of the most widely used platforms for managing social media. It deals with advertising, apps, brand marketing, messaging, SaaS, and social media. Hootsuite is a social media management platform that drives real results for the business. The solution offered by the company is social marketing, social selling, customer service, and employee advocacy. More than 15 million professionals and 800 of the Fortune 1000 choose Hootsuite to manage social media. The company is helping global brands across all major industries like higher education, financial services, government, healthcare, etc

MetroQuest

MetroQuest

Founded in 1997, MetroQuest Vancouver is obsessed with delivering the best public engagement experiences online. MetroQuest is provided as a SaaS (Software as a Service), offering with subscription-based licensing, enabling licensed users to set-up and launch their MetroQuest Sites to support their public engagement objectives. The company is specialized in Software, Planning, Public Engagement, Community Engagement, and SaaS. The firm will enable you to optimize civic engagement by several solutions which include engaging 1000s, collect informed input, get actionable results, transit, transportation, consulting, and urban. MetroQuest surveys are fast, fun, and delightful on any device

Missionside

Missionside

The main aim of the company is to empower mission owners to work smarter and elate their customers. Missionside is creating and providing superior customer experiences for mission-oriented government and commercial organizations. The comprehensive citizen engagement solution suite includes citizen interaction services, interaction support platforms, installation and configuration, program management, and citizen engagement strategy. The unique features of Missionside are call center operations, staffing, project management, workforce optimization, workforce training, quality management, risk management, technology implementation, process improvement, customer relations, business strategizing, customer experience, digital transformation, artificial intelligence, and digital product. The team strives through the customization of AI-based digital technologies and tools, and advanced contact center operational management process to create a good outcome

OpenGov

OpenGov

Opengov is a provider of enterprise cloud solutions for government. Established in 2012, Opengov is specialized in government finance, government accounting, data visualization, management reporting, budgeting, transparency, open data, chart of accounts, operational performance, citizen engagement, local government, state government, government budgeting, and outcome budgeting. They help government agencies of all sizes (including cities, counties, special districts, states, and schools) streamline their budget-building processes; track their progress; and share information with their communities, and collect their feedback. The partners of Opengov are Amazon web services, Workiva, STW Inc. eCapital Advisors, AppGeo, SOMA Global, and Community Data

Votem

Votem

Votem is a revolutionary mobile voting platform designed to cast votes in elections across the globe securely. They use cutting-edge mobile technology along with integration to state registration systems, which allows clients to securely register faster than they can say, “let’s go vote!” they leverage blockchain and cybersecurity that surpasses even most government standards, they enable clients to vote from practically anywhere in the world from their favorite mobile device. To meet the moving target, the team prepared for the company has the brightest minds on the planet