Top 10 Citizen Relationship Solution Providers - 2018
Govciooutlook
Missionside: Delivering Seamless Constituent Communications

Top 10 Citizen Relationship Solution Providers - 2018

Integration of information technology at this point is not just an afterthought, governments are called upon to better serve its citizens to cater to the needs of this digital-age, adopting plans that diminish bureaucratic polity and become more flexible in changing its structure for the better. Furthermore, the line of action touches upon various aspects of governance—ranging from citizen engagement to informed decision making—breeding a new civic culture.

The interaction between the government and its citizens yield a treasure trove of data for analysis. Government organizations will then find relevant context, to transform that and translate it into actionable information. Thus, by providing the right information to the right person at the right time a framework is formed that can help citizens understand the various activities performed by the government, which in turn makes it more citizen-centric and helps it create opportunities for self-improvement.

A distinguished panel comprising CEOs, CIOs and analysts, along with the editorial board have reviewed and shortlisted top companies at the forefront of tackling the CRM challenges. In our selection, we looked at some companies’ cognizance to identify market requirements, develop strategic approach and provide support and customization through their offerings. In this edition of Government CIO Outlook, we present to you “Top 10 Citizen Relationship Solution Providers - 2018.”

Company Logo Company Name Company Description
Missionside Customizes AI-based digital technologies and tools ,alongside advanced contact center operational management processes, to actualize efficient, consistent, and successful constituent messaging and customer interactions for agency programs
CitizenGlobal CitizenGlobal’s solution enables organizations to work more efficiently under a single collaborative platform for the collection, management, and distribution of multimedia
CrimsonLogic Delivers world-class eGovernment solutions that create value for citizens and businesses
Hootsuite A social media management platform that lets you build smarter workflows, scales across your organization, and delivers demonstrable ROI
Local Government Solutions Offers comprehensive information management solutions to streamline the workflows for prosecutors, clerks, administrators, and judges
MetroQuest MetroQuest is the leading solution for online public engagement. Optimize citizen participation in all your transportation and urban planning projects today by subscribing to MetroQuest!
OpenGov Provides a cloud-based, accessible government performance solutions to power more open, accountable, and effective government
ReCollect Systems Helps citizens reduce their waste related call volumes, improve operational efficiency and increase recycling
Spatial Data Logic An innovative provider of geographic information system (GIS) solutions, Spatial Data Logic, is a platform that helps local governments automate departments, workflows, and functions
Tyler Technologies Tyler Technologies works with a purpose of connecting every city, county, and regional government services within a healthy digital infrastructure